dissatisfaction with vauxhall dealership

I recently received a notice from Vauxhall recalling my new style Corsa,
because it was identified as one of a batch with problems with the steering
lower arm. I promptly called the Staples Corner dealership, as that is
where I bought the car. I spoke to them and was told to bring it in and if
there were a problem, then it would be taken in at a later date, as the
parts weren't yet available.



I took the car in on Saturday morning on my way to work and it was noted
that there was indeed a problem. I was shocked though to be told I could
not be allowed to drive it away under any circumstance by the service
department as the steering could have a serious fault. I then asked if it
was possible to have a courtesy car as I had driven from work to bring the
car in and I was now stranded, with no transport, to either get back to work
in Regents Park, or home. His reply was derisory to say the least and he
said there was no chance of getting a replacement vehicle until at least
Monday or Tuesday and left me with his business card. He wasn't even going
to let me collect my workbag from my own vehicle until I argued the point
that I really couldn't work without it. He then just left me on the
forecourt and went on to the next customer.



I have to say I was pretty angry with his manner and asked if I could speak
to the manager to try and sort out a replacement vehicle, as soon as I asked
to speak to someone with some form of authority, things began to change and
all of a sudden it was possible to give me a replacement vehicle! However
this took over two hours to come about! Not only did it take some time, but
also I then had to pay out £15.00 to put the replacement car on my
insurance!



So in a nutshell, the fault with my own car was not even of my doing, but
was caused by Vauxhall not manufacturing their vehicles to the specified
standard, therefore rendering them unsafe!! I was left stranded in the
forecourt with no transport with no means of getting back to work, I've had
to pay out increased insurance for their incompetence and I am now out of
pocket. I have also lost out on a mornings pay and am likely to lose out on
another days pay to come and collect the car when it is eventually fixed.

 

From what I've read elsewhere out of the 26,000 or so new Corsas sold
the poor welding is likely to affect only about 25 cars and even then
the failure will be after some considerable use by Vauxhall's own
admission. The note I was reading said that the dealers will provide
alternative transport.

Your dealer has indeed treated you very poorly if this What Car
article is true. http://www.whatcar.co.uk/news-article.aspx?NA=224279

Print it off & give them a kick up the rear or 'phone Vauxhall
Customer Care - number in your handbook & complain to them.

 

If they give you a courtesy car, they are the ones who should insure it!

Bob

 

Definitely contact Vauxhall Customer Care, on a car still within
warranty (and especially one that really is brand new) then there is
no reason at all to accept this kind of treatment.

Sounds like the moral of the story is to avoid West End Vauxhall. :|

Tariq