Astra Steering Rack

Discussion in 'Astra' started by R. Murphy, Dec 29, 2003.

  1. R. Murphy

    R. Murphy Guest

    Leak on steering rack on '02 Astra - needs new steering assembly!

    and NO, I'm not paying (Warranty) - but I'm a bit puzzled becuase the
    dealership has rung me back to say "bigger job than we thought - we need to
    keep the car for 2 days"

    OK say I - but is this REALLY the case? - if so, God help us if this sort of
    thing happens outside warranty!

    Anyone have experience of this, and is it really such a big job? I can't
    beleieve it's simply that they haven't got the bits, otherwise they would
    have said so - and I did get the option of leaving it with them or
    re-booking, so I can't see any hidden reason for them keeping the car.
    R. Murphy, Dec 29, 2003
  2. R. Murphy

    steve Guest

    its not a huge job, shouldnt take more than a couple of hours, however it
    depends who is doing the job, some guys just don't work very fast, also they
    may have other jobs in the workshop, i am regularly working on up to 3 or 4
    cars at any one time, however in terms of cost there is a set time for each
    individual job on any vehicle and this should be the time charged for
    regardless of how long it takes each individual technician,
    we use a catalogue called "ICME" which gives times for (virtually) every job
    on (virtually) every car and therefore if a steering rack takes for example
    3.2 hours then thats what we charge even if it takes us all day.
    p.s not all garages stick to this, so if your unsure about how many hours
    you are paying for then ask to see the book time for the job you've just had
    done. all garages should have a similar guide but may be reluctant to show
    you once theyve asked for your money.
    steve, Dec 30, 2003
  3. R. Murphy

    Philip Guest


    My year old Astra had the steering rack replaced by a Vauxhall dealer. The
    power steering was loud and complained at the slightest touch of the wheel.
    They told me it took 6 hours, as it was done under warranty and cost me
    nothing I suspect that is the correct time it took them as there would be no
    reason to inflate the time.

    6 hours is as good as a working day, plus time needs to be given for test
    driving etc, so they ended up having the car for almost a day and a half,
    but glad to say the problem was completely resolved. With my experience
    asking to keep the car for 2 days would seem about right to cover the job
    with some time to spare for unforeseen problems.


    Philip, Dec 30, 2003
  4. R. Murphy

    Alan Guest

    They probably need to wait for parts as I wouldn't expect them to keep a
    rack in stock.

    This sort of job is not particularly difficult but it can take time and they
    will want to test it afterwards.

    I suspect they are covering themselves by telling you it will take two days.



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    Alan, Jan 5, 2004
  5. R. Murphy

    R. Murphy Guest

    OK ta - having seen the invoice for the repairs, I can understand why they
    might not stock it - it really was a case of "Glad I'm not paying this" ...
    R. Murphy, Jan 5, 2004
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